User Centered Design Consultancy Services User Centered Design Consultancy Services

Inclusive Insights Platform

Inclusive Insights Platform

The Ability Works Inclusive Insights platform allows people to register their interest for Inclusive Design project engagements.

Our team will contact you and personally follow up to make sure we have relevant information to match you with projects.

Join the insights platform

Register your interest

Register your interest

Most Inclusive Design projects currently take place around the Melbourne, Victoria area or online. We are expanding our consultant database to offer usability testing services across Australia!

We look for anyone that has lived experience with a disability, people that regularly access public transport or other public spaces, parents and students, and anyone else that may have input to making services across Australia more accessible for everyone.

Join the insights platform
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Types of projects

Usability Testing

Testing accessibility features of a website, which may include asking questions such as:

  • Can people that require a screen reader navigate the pages?
  • Are the colours and contrast appropriate for someone with low vision or colour-blindness?
  • Is the necessary information easy to locate for the intended audience of the website?

Testing Signage and Navigation

Testing proposed changes to public transport signage, which would normally take place on site, and could include scenarios such as:

  • Asking participants to read various examples of signage from various distances and provide feedback.
  • Asking participants to walk the length of the platform (where tests are for trains and trams) and asking whether they noticed particular signage.
  • Asking people with low vision if they can navigate the platform safely and find accessible versions of the signage.

Office and building assessments

Testing office layouts to ensure all amenities are accessible and pathways accommodate wheelchair, cane or guide dog users. This would take place on-site or in a mock up version of the proposed layout, and may include having participants act out scenarios such as:

  • Identifying and navigating themselves to the bathroom without assistance.
  • Having groups of participants walk the pathways together to assess whether they can comfortably share the walkway and/or pass one another when walking another direction.
  • Testing out furniture or other equipment and providing
  • feedback on comfort or ease of use.

Services offered

Recruitment of People with Disability

  • Co-design and user research
  • Community consultation and engagement
  • Product development usability and prototype testing
Volunteering

Inclusion consulting and training

  • Inclusive design research
  • Design for Inclusion reviews
  • Disability inclusion workplace assessments
  • Bespoke inclusion and awareness programs
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Work Experience

Facilitation services

  • Usability testing
  • User research and market research
  • Co-design workshops and focus groups
  • Accessible marketing and communications reviews
  • Workplace disability inclusion consulting

Have any questions? Get in touch with our team below!

    User Centered Design Consultancy Services

    Aurecon

    Aurecon

    “Bringing in Ability Works employees to the design development proved invaluable to the project. Their unique skillset and fresh perspective resulted in clear requirements for accessible transport design by hearing from those who experience the challenges of existing non-accessible designs day in day out. This input will not just be of benefit to people with accessibility needs, but to all transport users in the City of Melbourne”

    Andrew Kendall, User Centred Design Leader at Aurecon

    Ability Works consulted on facilities design preceding the development of major public infrastructure work.